Terms of Service

TERMS AND CONDITIONS

Origamihost.co.za products and/or services offered by OrigamiHost.co.za may include, but are not limited to, hosting, website design, web development and social media integration where applicable. OrigamiHost.co.za reserves the right, in its sole and absolute discretion, to make changes from time to time, and without prior notice, regarding the products or services, that are offered on the website, and as to how they are offered.

INDEMNIFICATION POLICY

You agree to use all Origami Host services and facilities at your own risk. Origami Host specifically disclaims all warranties of merchantability and fitness for a particular purpose. In no event shall Origami Host be liable for any loss, or loss of data, or other commercial damage, including but not limited to special, incidental, consequential or other damages. Customer agrees that it shall defend, indemnify, save and hold Origami Host harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney’s fees asserted against Origami Host, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Origami Host against liabilities arising out of Any injury to person or property caused by any products sold or otherwise distributed in connection with Origami Host’s server. Origami Host reserves the right to intervene with any of the sites hosted on its servers in the interest of its customers. Any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party Copyright infringement any defective products sold to customer from Origami Host’s server. Origami Host shall be the sole judge of what violates this Policy.

IDENTIFICATION

Origami Host reserves the right to, at any time, request verification of the identity of the Primary Account Holder. Failure to produce such verification could result in summary suspension or cancellation of the product(s) and Services.

The Client (or the Client’s agent) certifies that the Client is above the age of 18 years, has the full contractual capacity and (in the case of an agent) is duly authorised by the Client to contract on the Client’s behalf.

BILLING:

At this time, we bill monthly, quarterly, semi-annually and annually. We accept Visa and Mastercard payments via PayFast. For Web Hosting plans, we will set up your account without any payment. Clients are encouraged to pay by credit card as it is the easiest way to handle payment at this time. There are no contract periods but for each successive period, your contract is automatically renewed unless we are notified otherwise 5days before you next invoice could be renewed. Once the next successive month invoice has run and sent to the client when the 5days has before the invoice is due is expired, you are then liable to pay the outstanding amount.

For web design and web development please contact sales@origamihost.co.za with your specific requirements, and we will be happy to build your next big idea.

Please note we do not refund full amounts since purchase, if unsatisfied with service we refund you only for that month alone. Only web hosting is refundable.

Please Note: Accounts with Proof of payment are always not guaranteed activation or credit due to us have a large amount of fake proof of payments being sent. Hence, the billing team will do this with approval from management or until payment reflects. Please ensure you submit proof of payment earlier than the due date to ensure your account stays active.

We do not apply any refunds prior to 60days for any service. Please note we do not register any domains without or before payment is made.

NON REFUNDABLE SERVICES

1. Domains Registered
2. Softaculous
3. cPanel Licensing

Amendments

You agree that OrigamiHost may amend this agreement at any time without notice to you. You agree to keep advised of any changes to this agreement by checking the OrigamiHost communications to you and website on a periodic basis on the announcement pages.

ACCOUNT TERMINATION

You may terminate your account at any time during the month, your hosting account will remain open until the last day of that billing period, after which the account will be terminated and you will no longer have access. Should you wish to cancel your account please send an email to support@origamihost.co.za before your billing period expires, or issue a cancellation request using the client area

CREDITS:

Credits on accounts due to incorrect billing by Billing department will be processed immediately Credits to bank accounts can only be done 21 days from the request

LATE PAYMENTS:

All accounts are billed according to the dates they were first activated on. If you will not pay for service renew 1 day after service due date, your account will be suspended. If you will not pay for service renew in 60 days after deactivation, your account will be terminated, (all files and backups belonging to your account will be permanently deleted from OrigamiHost servers). You will receive numerous email reminders as well as an invoice before the due date to remind you of payment, you may also receive SMS reminders if possible but is at our discretion.

OrigamiHost will not be held liable for the loss or suspension of customer services due to non-payment. We recommend customers pay a few days before the due date to ensure their accounts or hosting does not get suspended

DOMAINS

Domain Purchases are non-refundable. If you are registering or transferring a domain name, you must also agree to the Domain Name Registration Agreement. Domains shall be renewed at the same price as new registrations unless a discount applies. The current pricing is displayed on our website. Domain renewal reminders will be sent in advance of expiration via email to the address stored in your client area. After 29 days of being expired, domains enter the redemption period. At this point, eNom requires a renewal fee of $250 to $300 to renew the domain name. OrigamiHost will request that you to pay this cost until the 36th-day past expiration, after which the domain will no longer be available and may have to be re-registered when it becomes available.

Should an expired domain enter the redemption period, the cost of restoring the domain shall be no more than R7200.

Origami Host is Accredited by the domain registration authority ZACR (ZA Central Registry) and as such all rules and guidelines set by ZACR (https://www.registry.net.za) are followed by Origami Host, when you register or transfer a domain you also agree to the ZACR domain registration terms and conditions.

ACCEPTABLE USAGE POLICY:

All services provided by OrigamiHost may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any South African law is prohibited. This includes, but is not limited to copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and another statute. The subscriber agrees to indemnify and hold harmless OrigamiHost and its employees from any claims resulting from the use of the service which damages the subscriber or any other party. Our acceptable use policy is actively and strictly enforced. Offending content or users are suspended from our network, usually as soon as they are discovered, although we will always inform you when and why any action has been taken. Pornography is prohibited on all OrigamiHost servers. This includes sites that include sexually explicit or hardcore images and/or advertising. Subscriber acknowledges that the service provided is of such a nature that service can be interrupted for many reasons other than the negligence of the company and that damages resulting from any interruption of service are difficult to ascertain. Therefore, subscriber agrees that the company shall not be liable for any damages arising from such causes beyond the direct and exclusive control of the company. Subscriber further acknowledges that the company’s liability for its own negligence may not, in any event, exceed an amount equivalent to charges payable by subscriber for services during the period damages occurred. In no event shall the company be liable for any special or consequential damages, loss or injury. Illegality In any form, including but not limited to the unauthorized distribution or copying of copyrighted software or other data, harassment, fraud, trafficking in obscene material. Undesirable Content Certain types of content are not allowed on our network. We do not host adult content of any description. Content relating to Hacking, Cracking, Warez and IRC is not allowed. Software, audio and video downloads may only be hosted if you are the writer and copyright owner of the resources or you have a right to distribute the materials. Accounts suspended due to content or AUP violation are not refunded under any circumstances. One website cannot be permitted to overwhelm the server with heavy CPU usage, for example from the use of highly active scripts or chat scripts. If the Account Holder’s website overwhelms the server and causes complaints from other users, the Account Holder has outgrown the realm of shared servers, and will need to relocate its website. If the Account Holder refuses to comply with this Section, then OrigamiHost has the right to terminate the services provided to the Account Holder without any refunds of the unused portion prepaid by the Account Holder.

RESOURCE USAGE

Users may not:

1. Use 25% or more of system resources for longer than 90 seconds. There are numerous activities that could cause such problems;
    these include CGI scripts, FTP, PHP, HTTP, etc.
2. Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons, 
    such as IRCD.
3. Run any type of web spider or indexer (including Google Cash / AdSpy) on shared servers.
4. Run any software that interfaces with an IRC (Internet Relay Chat) network.
5. Run any bit torrent application, tracker, or client. You may link to legal torrents off-site but may not host or store them 
    on our shared servers.
6. Participate in any file-sharing/peer-to-peer activities
7. Run any gaming servers such as counter-strike, half-life, battlefield1942, etc
8. Run cron entries with intervals of less than 15 minutes.
9. Run any MySQL queries longer than 15 seconds. MySQL tables should be indexed appropriately.
10. When using PHP include functions for including a local file, include the local file rather than the URL. 
    Instead of include("https://yourdomain.com/include.php") use include("include.php")
11. To help reduce usage, do not force HTML to handle server-side code (like PHP and SHTML).
12. Only use HTTPS protocol when necessary; encrypting and decrypting communications is noticeably more CPU-intensive 
    than unencrypted communications.

EXCESSIVE USAGE

To ensure service levels within the Shared Hosting platform are stable and reliable, OrigamiHost utilises various methods to protect its customers and associated systems from abuse which includes, but is not limited to, the following:

Excessive SQL Databases: Services with SQL databases larger than 4GB individually, or if a database is deemed to be negatively affecting the shared hosting platform (i.e. if the database uses 200% more resources than our average database, or exceeds a reasonable RAM allocation).

Excessive inode count: Services with an inode count in excess of 200 000 may result in adverse effect on server performance and it may be deemed abuse on Origami Host’s discretion.

Excessive domain, email and FTP services: OrigamiHost does not set specified limits to the domain, email and FTP services, but at its sole discretion may suspend or deactivate a service should it adversely be impacting the performance of the Shared Hosting environment.

Excessive bandwidth and disk io usage.

No Gambling, Music, Movies or excessive streaming allowed as this is for web hosting, web services alone and to have fair usage and environment for all clients.

ZERO TOLERANCE PHISHING POLICY

Any account found to be hosting a phishing page will be suspended and/or terminated with or without notice at our discretion. Phishing is defined as any site that masquerades as another trustworthy site in attempts to acquire sensitive information such as usernames, passwords, credit card information, banking information, pin numbers, or any other personal information.

Phishing pages result in stolen identities, stolen banking information, stolen credit card information, and fraud that can cause the victims of these pages weeks, months, years, or even a lifetime of problems. Due to the serious issues that phishing pages cause, phishing is not something that is taken lightly. In the event that your account is suspended for phishing, there is a very good chance that your account will not be re-enabled.

Any account suspended or terminated due to a phishing policy violation will be ineligible for refund. We may invoice you an hourly fee of R750 per hour rounded up to the nearest hour for all time spent investigating any report that results in account suspension or termination.

SPAMMING

Why has my Account or Server been suspended?

As part of our agreements with you, you agree to accept the bounce back limit and to not send spam. If we suspect that you have violated our agreements with you, we will suspend your account. Whenever possible we attempt to notify you prior to suspending your account.

We give a 3 strike policy we will assist in stopping the spam for you which will continue to monitor. If we find the spam to continue more than 3 times we have no choice but to suspend your server indefinitely to protect our other users.

Below are more reasons why your account may be suspended. To resolve an issue, please contact ######support@origamihost.co.za.

Unverified Email Addresses — We might suspend your account if your email contacts have too many unverified email addresses. If we receive bounce back emails from these addresses, we suspect the addresses have been used for spamming.

Spam Complaints — We might suspend your account because we received too many spam complaints. This means that an unacceptable number of recipients of your email campaign have actively flagged the message as spam and indicated that they either did not ask to receive the messages or that they do not know who you (the sender) is.

Remember that we define spam as any message sent without the recipient’s prior consent to receive the message(s). A fine of R400 will be applied if serious bounce backs and spam is suspected and found. We then provide one last warning.

Webmail

Webmail and other web-based email services made available by Origami Host are provided on an “as is” basis without representations, warranties or conditions of any kind, and the Client acknowledges and agrees that Origami Host shall have no responsibility for, or liability in respect of, any aspect of the webmail services, including without limitation for any lost or damaged data or any acts or omissions of Origami Host. As webmail storage space is limited, some webmail messages may not be processed due to space constraints or message limitations.

Virus and Spam Filtering

Origami Host provides a spam and virus filtering system to protect Clients from unsolicited mail and viruses. The Client acknowledges that this system might incorrectly identify a valid message as spam or as a virus and consequently this message might not be delivered to the Client. The Client acknowledges and agrees that Origami Host shall without limitation have no responsibility for, or liability in respect of any data lost as a result of this system.

Origami Host reserves the right to examine incoming or outgoing mail to the extent necessary to determine if it is classified as spam or malicious.

Use at Client Risk

Clients expressly agree that use of Origami Host’s Server(s) and Services are at the Client’s sole risk.

TROUBLESHOOTING / SUPPORT

We try and assist every customer new or old with support. We can never guarantee we can solve your website issues. Though we will surely try and resolve the issues if we can.

If you migrate your website or application to us please note we can never guarantee it will work on our servers as other web hosts have custom setups. Some hosts use third party applications we may not support as well as their setups may differ from our servers.

Optimisation and speed we may try and assist with but ultimately please note you are responsible for resolving any performance related issues unless proven to be NODE or Host server related.

Origami Host cannot assist in setting up servers with any other host or ISP. This is your sole responsibility to request support from that host or ISP. It also against our internal policy as we need to focus on our customers at all times.

We reserve the right to stop assisting you if we feel we do not have the knowledge or know how to solve you customer application issues or your application does not work on our servers.

BULK EMAIL

Why has my Account been suspended? Bulk Emailing excessively from your account that causes shared web hosting servers to become unresponsive or slower than normal due to large amounts of account spamming.

LIMITATION OF LIABILITY:

OrigamiHost shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from OrigamiHost servers going off-line or being unavailable for any reason whatsoever. Furthermore, OrigamiHost shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of OrigamiHost servers. All damages shall be limited to the immediate termination of service.

DISCLAIMER:

Origami Host cannot be held liable for system downtime, crashes, or data loss. We cannot be held liable for any predicted estimate of profits in which a client would have gained if their site was functioning. Certain services provided by OrigamiHost are resold. Thus, certain equipment, routing, software, and programming used by OrigamiHost are not directly owned or written by OrigamiHost. Moreover, OrigamiHost holds no responsibility for the use of our clients accounts. If any terms or conditions are failed to be followed, the account in question will be automatically deactivated. We reserve the right to remove any account without advanced notice for any reason without restitution as OrigamiHost sees fit. FURTHERMORE, OrigamiHost retains the right to change any or all of the above Policies, Guidelines, and Disclaimer without notification.

UNLIMITED HOSTING:

Origami Host’s “unlimited” features on shared web hosting service are not intended to allow a single or few subscribers to unfairly or adversely impact the hosting experience of other subscribers. If this occurs the website will be stopped and owner informed. We may suspend the account in severe cases.

SHARED WEB HOSTING:

By using this shared hosting service provided by OrigamiHost, you accept the agreement to these terms of use. OrigamiHost reserves the right, at its discretion, to modify these terms at any time. Please check these terms regularly for changes. Your continued use of OrigamiHost following the posting of any changes to these terms will mean you accept those changes.

OrigamiHost reserves the right to remove any file from its servers that it determines is in violation of its rules and guidelines. Users are solely responsible for all files contained in their own directories. The following is a list of content and behavior that is NOT acceptable on web pages hosted by OrigamiHost:

1. Content that promotes or contains links to sites containing nudity, pornography, adult material, sex, 
    exploitation of children, etc.

2. Content that infringes on copyright, trademark, patent, trade secret or other intellectual property. This includes 
    serial numbers for software for the purpose of illegally registering or validating software, unlawful MP3 music files, 
    copyrighted images or videos, etc. You may not use OrigamiHost's services or servers in any manner which infringes 
    the intellectual property rights or other proprietary rights of any third party including, without limitation, 
    material protected by copyright, trademark, patent, trade secret, or other intellectual property right used without 
    proper authorization. Infringement may result from, among other activities, the unauthorized copying and posting of 
    pictures, logos, software, articles, musical works, and videos. In compliance with the Digital Millennium Copyright Act ("DMCA"),

3. Content that condones, promotes, contains, or links to unlawful products or activities, including cracks, hacks, 
    their associated utilities, or other piracy-related information. fraudulent goods, services, schemes, 
    or promotions (i.e., make money fast schemes, chain letters, pyramid schemes, Ponzi schemes), or furnish false data on any signup form, 
    contract or online application or registration, or fraudulently use any information obtained through the use of 
    OrigamiHost's servers or services, including without limitation use of credit card numbers.

4. Web sites using our free service that primarily serve non-HTML files. Non-HTML content includes binary files, downloads, 
    large images, streaming media, video clips, programs (e.g. .exe), large media files split into multiple small ones, 
    archived material (e.g. .zip, .rar, .ace, etc). Or sites with little HTML content, and whose main purpose is for 
    sharing non-HTML files for download.

5. Spanning Web sites over multiple accounts in order to increase available web space. Each account must host its own 
    website and may not be a duplicate or an extension of another website on OrigamiHost's servers.

6. "hotlinking" site is not allowed in OrigamiHost's service. All non-HTML files must be linked to HTML pages on the 
    user's site. Links to none-HTML files on a user's page from other sites must FIRST link to an HTML page on that 
    user's account. Other sites may NOT link directly to non-HTML content such as images.

7. Content that promotes the sending of unsolicited e-mail (spam), or mail fraud schemes. Users who utilize OrigamiHost's resources, 
    including e-mail addresses for spam are also subject to prosecution to the fullest extent of the law. 
    Note: We also do not reimburse any payments when found spamming.

8. Content that is racist, or otherwise extremely offensive to others, including content which threatens or abuses others.

9. Sites that abuse our upload services by excessive uploading or attempting to maintain a long-term persistent connection. 
    This includes Web Cam sites that "camp" on the FTP servers to continuously update images.

10. For service in other languages, If the act of the user account in the jurisdiction could be considered illegal or 
    anything that adversely affects OrigamiHost, then the site would be taken away.

OrigamiHost provides no-banner free hosting services.

OVERAGES:

Please note if you do not stay within the bounds of your plan you can receive an over usage bill. We reserve the right and without notification to charge for such overages. You may query this with support department at any time if you so choose. Accounts that exceed Bandwidth will be auto-suspended

INODE LIMITATIONS:

Excessive inode count: Services with an inode count in excess of 200 000 (soft limit) may result in adverse effect on server performance and is may be deemed abuse at OrigamiHost’s discretion - These accounts will be removed from backups - We have however set a hard limit of 250 000 per hosting “user” account.

Accounts found to be exceeding the 200,000 inode limit will automatically be removed from our backup system to avoid over-usage. Every file (a webpage, image file, email, etc) on your account uses up 1 inode.

Sites that slightly exceed our inode limits are unlikely to be suspended; however, accounts that constantly create and delete large numbers of files on a regular basis, have hundreds of thousands of files, or cause file system damage may be flagged for review and/or suspension. The primary cause of excessive inodes seems to be due to users leaving their catchall address enabled but never checking their primary account mailbox. Over time, tens of thousands of messages (or more) build up, eventually pushing the account past our inode limit. To disable your default mailbox, log in to cPanel and choose “Mail”, then “Default Address”, “Set Default Address”, and then type in: :fail: No such user here.

BACKUP LIMIT - SHARED HOSTING:

Any shared account using more than 20 gigs of disk space will be removed from our weekly backup with the exception of Databases continuing to be backed up. All data will continue to be mirrored to a secondary drive which helps protect against data loss in the event of a drive failure.

We do not backup SUSPENDED accounts. We keep 4 weekly backups for a period of one month.

LOSS OR CORRUPTION OF DATA:

You acknowledge and agree that OrigamiHost is not and shall not be responsible or liable for any loss or corruption of data that you may experience on the Services or otherwise, nor are we required to return to you any data that you have stored on the Services. This includes, without limitation, the loss or corruption of data resulting from the suspension, deletion, or modification of your web pages or the OrigamiHost site, network, system, or server “crashes” or outages, or other power outages, damage caused by viruses, worms, or security breaches, file corruption, and any other cause. We recommend that you maintain backup versions of your web pages and related information to help protect yourself against such losses. We, however, do serve daily and account weekly backups and have and will continue to do our utmost to protect all our clients even free hosting client’s data to the fullest extent with all our backup software and servers.

TERM/TERMINATION:

A. Term. This agreement shall be effective upon when applying for hosting services from OrigamiHost.

B. You may terminate this Agreement immediately for any reason at any time by sending mail to support@origamihost.co.za or through the client portal.

C. Termination by OrigamiHost.

D. When account is cancelled and terminated backups are only kept for a period of 2 days. Please contact us within 2 days if you require backup of your cancelled account.